Help & Support
Onsite server support
- Expert support available 24/7/365 for onsite servers managed remotely
- Ongoing support, patch management and lifecycle management of your onsite server
- Coordination of vendors as needed to manage your onsite device to ensure it stays healthy
Why BaseHost for Onsite Desktop Support?
Employing a fulltime inhouse IT expert is costly for a small business. Choose BaseHost for onsite support and only pay for what you need.
IT doesn’t stand still, and we make it our business to stay up to date with the latest technology so we can offer it to you.
Manage your budget with a set monthly payment spread over an agreed term. No nasty surprises.
Proactive server and network monitoring to reduce unplanned downtime.
Our service is flexible and can be adjusted according to the needs of your business.
BaseHost offer 24/7 advanced monitoring to ensure all the devices on your network are secure and running as they should.
Close, but no cigar?
You have a fleet of aging servers
This is a common story and most IT support organisations will recommend you buy replacements and keep the whole show going. All that really does is locks you into old and inflexible setups for years to come!
Work from anywhere!
The world’s first truly cloud-based Windows desktop PC thats so powerful and portable, you can truly work from anywhere and even open your desktop in a browser!
Local IT Support
BaseHost has a passion for small business, and we’re here to be your technology partner for onsite desktop support. Our Onsite Desktop Support packages start with an audit to assess what we can do to simplify your IT to reduce risk and cost. We avoid locking you in to solutions that are not industry standard, they’re rife with problems and difficult to manage and update. You can be confident that an Onsite Desktop Support package from BaseHost will only enhance the productivity and workflow of your business.
Simplify your life
Setting up new devices, software installation, upgrades, network access… managing IT is often time consuming, confusing and expensive. We’ve got the tools and the know-how to look after it all for you, letting you get back to business.
Efficient and cost effective
Ensure your critical business technology and networks are performing optimally with BaseHost’s enterprise-grade Onsite Desktop Support service.
Customised to suit your business
No matter whether you need to outsource all your IT management, or only need ad hoc support, BaseHost has a package to suit you.
The Hubspot Service Management Hub centralises the customer conversations for your staff.
It allows for control and management of the client engagements that your staff have to support your customers. Combined with Hubspot CRM and Marketing, all of your customer interactions are recorded in one place to give your business and your staff a 360 degree view of the interactions your customers are having with your business. A service management tool is a must-have for any business that is serious about their customer engagements and the Hubspot Service Management tool delivers loads of value to business owners, staff and your customers.
Sit back and enjoy the savings
We can become your outsourced support team!
If you’re just starting out or scaling up or whitelabelled support as a sevice will do the trick!
Frequently asked questions
If something goes wrong, how quickly can BaseHost have someone on their way?
We will typically have a tech out to you on the same day, the next day at the latest. In the meantime, will assist via phone and virtually to ensure downtime is kept to a minimum.
Are your techs qualified IT personnel?
Our friendly and experienced techs all have a minimum of 3 – 5 years IT support experience, and are industry certified Microsoft technicians.