Help & Support
Remote Desktop support
- Remote IT help available on-demand 24/7 with BaseHost’s team of expert techs
- New studies show that 1 in for 4 employees now work remotely
- Secure remote access and cloud monitoring with automatic call logging
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How Remote IT Support works for your business
Proactive remote server and network monitoring to reduce unplanned downtime.
Access any device anywhere in the world via with our software.
BaseHost’s proprietary monitoring software can manage mobile devices, apps, network services and more.
Quick and easy software installation allows you to be up and running within minutes.
Remote Desktop Support allows you to use personal devices to access and work with files on a business PC or laptop remotely.
Utilising cloud technology, BaseHost delivers Remote support through both web and desktop or mobile apps
Close, but no cigar?
Work from anywhere!
The world’s first truly cloud-based Windows desktop PC thats so powerful and portable, you can truly work from anywhere and even open your desktop in a browser!
You have a fleet of aging servers
This is a common story and most IT support organisations will recommend you buy replacements and keep the whole show going. All that really does is locks you into old and inflexible setups for years to come!
Change with the times
As Covid-19 continues to ravage economies around the world with no end in sight, many are looking for smart, agile solutions to avoid having to shut the doors on their business. Many companies have now implemented a work-from-home policy to reduce the impact on their businesses. As many employees move into this new way of working, the need for Remote Desktop services is skyrocketing.
BaseHost offer 24/7 advanced monitoring to ensure all the devices on your network are secure and running as they should.
Reduce costly downtime
Ensure uptime with BaseHost’s 24/7 proactive server and network monitoring including pre-failure alerts
A solution to suit your business
We specialize in small to medium enterprises and can tailor a secure and agile solution to allow you and your employees to work remotely or on the move.
Take a leap into the present and shed that aged set of productivity tools you’ve been using.
The new generation Office365 tools unlock you from your desk and give you and your small team the flexible to work remotely and collaboratively. Apart from getting up to date versions of the Office software (with eligible products) you get access to all of your favourite Microsoft tools in a browser to work on the go from any browser. If that wasn’t enough, you get access to OneDrive and SharePoint to store and manage your business content and avoid having to travel around with portable drives or leaving things locked on your computer.
Get a Fully Outsourced Helpdesk Solution
BaseHost has a full array for technology and services available at a fixed price that will keep the accountants happy!
Our handpicked selection of technology partners enable us to deliver enterprise-grade technology solutions for small and medium enterprise customers. Our range of services covers you from everything from a simple Domain name to a fully integrated ERP system (and everything in between).
Combined with years of experience in our support team, our solution architects are able to design a service offering and transition plan to support any business at any stage of your technology journey.
To ensure the smoothest transition for you and your staff, we schedule our migration work around the clock to minimise disruption to your business.
Chat with BaseHost today to see how we can get your IT costs under control and equip your staff and business with the best solutions to service your customers.
Remote Helpdesk Inclusions & Addons
We can become your outsourced support team!
If you’re just starting out or scaling up or whitelabelled support as a sevice will do the trick!
Frequently asked questions
What is Remote Desktop Support?
RDS allows a user to utilize a network connection to access a remote PC or laptop. For example, if your desktop is in your office at work, but you’re now stuck working from home on your laptop, Remote Desktop Support will allow you to access that machine and work with files remotely.
Why does my business need it?
In addition to allowing employees the flexibility to work from home, cut IT costs in half with Remote Desktop Support, and benefit from a team of experienced IT professionals managing and maintaining your network and server in real time.