MANAGED IT / Australia wide
MANAGED IT, AUSTRALIA WIDE
Managed IT support, right across Australia.
BaseHost is a Melbourne-based managed IT, cyber security and cloud provider that looks after businesses right across Australia. Most of what we do is delivered remotely and monitored around the clock, and when hands-on work is needed we have engineers on the ground in more than 50 locations nationwide, next business day. One accountable team, wherever you are.
WHAT WE RUN
Managed IT support, run by one team.
A help desk that answers
Real engineers on phone, email and portal, resolving the everyday issues fast so your people stay working, not waiting.
Security that is layered and watched
Modern protection across email, devices and identities, with staff trained to spot the scams, so a wrong click does not become a breach.
Backup and disaster recovery
Your business data safely copied, regularly test-restored and recoverable fast, so a failure or an attack never costs you the business.
Cloud and email, managed
Your email, files and business apps in the cloud, set up, secured and kept running, so the tools your team relies on just work.
Devices and hardware looked after
Every computer, laptop and mobile procured, set up, secured and maintained across all your sites.
Phones and communications
Business phone systems, video meetings and messaging that keep your team and your customers connected.
Proactive monitoring and patching
Systems watched and kept up to date around the clock, so problems are caught and fixed before they reach you.
One accountable point of contact
Whatever the issue and whoever the vendor, you raise it with us and we sort it, as your single accountable IT partner.
HOW WE COVER AUSTRALIA
Remote by default, on the ground when it counts.
Most managed IT is delivered remotely, and we monitor and fix the vast majority of issues without anyone leaving the office. When a job genuinely needs hands on site, a laptop swap, an office move, a hardware fault, we send an engineer through our national network. That is how a Melbourne-based team looks after businesses in every state.
REMOTE, EVERY DAY
Delivered remotely, monitored around the clock
Day-to-day support, security and monitoring run remotely, around the clock, so most issues are solved before you would have reached for the phone.
ON-SITE, NEXT BUSINESS DAY
Engineers in 50+ locations nationwide
When hands-on work is needed, our national engineer network reaches more than 90 percent of the country, next business day, in metro and regional areas alike.
ONE ACCOUNTABLE TEAM
Melbourne-based, accountable everywhere
Wherever the work happens, you deal with one BaseHost team and one point of contact, not a different provider in every city.
ALWAYS ON
Your systems, watched around the clock.
Your systems are monitored day and night, and every alert is checked by a real engineer, not auto-closed. The problems that cannot wait are handled straight away, so most issues are resolved before they ever reach you.
FREQUENTLY ASKED
Common questions
Do you support businesses outside Melbourne?
How does on-site support work if you are Melbourne-based?
What does managed IT with BaseHost include?
Do you support the software and systems we already use?
How quickly can you help when something breaks?
LOCATIONS
Managed IT services, wherever you are.
Business anywhere in Australia? Let us take IT off your desk.
30-minute review with a senior engineer. We look at how your IT is set up today and where the gaps are, and hand you the findings, whether or not you work with us.