INDUSTRIES / Healthcare
INDUSTRIES, HEALTHCARE
Where a data breach is a patient-safety event.
Practices, allied health, clinics and aged care providers. Healthcare data isn't just personal information, it's protected under the Privacy Act, the My Health Records Act, a legal duty to report data breaches, and state health records laws. We deliver the technology baseline that holds up to audit.
WHAT WE RUN FOR HEALTHCARE
IT support for medical and dental practices, run by one team.
Booking and records systems that stay up
The software your team uses for bookings, patient records and prescribing stays online through consulting hours. We manage the updates, vendors and glitches so your staff are not the ones stuck on hold.
Safe sharing of patient information
Referrals, results and messages move securely between you, specialists and other providers, so sensitive patient information never ends up in the wrong hands.
Protection built around patient data
Layered protection across email, devices and staff, with your people trained to spot the scams aimed at healthcare, so one wrong click does not become a data breach.
Back up and running fast after a problem
Every day of records and files is safely copied and regularly test-restored, so if a device fails or is attacked you are back seeing patients quickly, not rebuilding from scratch.
Every device set up and looked after
Reception computers, clinician laptops, tablets and the printers for labels and scripts, all set up, secured and maintained across every location.
Phones patients can always get through on
A phone setup that sends calls to the right person, covers after-hours, and keeps patients reaching your practice instead of a dead line.
Real help when something breaks
Real engineers answer the phone when a screen freezes before the first patient, not a call-centre ticket that sits for a day.
Work securely from any site or home
Your clinicians can log in safely from another location or from home, with the same protection they would have in the practice.
A NORMAL TUESDAY, OR A VERY BAD WEEK
The difference is security that’s built in, not bolted on.
When a practice or clinic is breached it is not just downtime. Health information carries strict privacy rules, and a breach can mean a legal duty to tell your patients and the regulator, fast. The whole point of proactive security is that the bad week never starts.
WITHOUT PROACTIVE IT
The reactive week
A front-desk computer is locked up by ransomware. Bookings stop, records are unreachable, and no one can say whether patient information left the building. Now you are managing an incident, calling patients, and racing a legal reporting clock.
WITH BASEHOST
A normal Tuesday
The same email is blocked before it lands. The device was already protected and up to date, and clean backups mean the one affected machine is fixed by lunch. There is a logged event and a short report, not a breach you have to report.
WHAT WE TYPICALLY DELIVER
The healthcare baseline
DATA PROTECTION
Patient records kept private
The right access controls, activity logging and staff permissions, so patient information is only ever seen by the people who should see it.
SECURE COMMS
Safe clinical messaging
Secure ways to share referrals, results and messages with specialists and other providers, so nothing sensitive travels by ordinary email.
BREACH READINESS
Ready if the worst happens
A clear, practised plan for a data breach: who does what, how fast, and the patient and regulator notifications ready to go, so a bad day does not become a bigger one.
PRACTICE STACK
Your practice software, handled
Whatever software you run the practice on, we keep it working, backed up, running smoothly and ready to move to the cloud when the time is right.
DEVICES
Every device secured
Reception and clinician computers, mobiles and telehealth devices, all set up and locked down with protection suited to patient data.
CONTINUITY
Keep operating through disruption
A plan to keep seeing patients when something goes wrong, from an internet outage to a cyber-attack, so a disruption does not stop care or income.
ALWAYS ON
Clinical systems, watched around the clock.
Your practice systems are watched day and night, and every warning is checked by a real engineer, not ignored. The problems that cannot wait until morning are handled straight away, so when something breaks at 6am before the first patient, someone is already on it.
FREQUENTLY ASKED
Common questions
What IT support do medical and dental practices need?
Everything: a help desk for clinicians and reception, reliable networks and internet, your email, office and clinical software fully managed, phone systems, secure tested backups, hardware and licensing, safe remote and telehealth access, and round-the-clock monitoring. On top of that sits the security a healthcare practice needs, matched to recognised security standards and the privacy rules for patient data, including My Health Record obligations. BaseHost runs all of it as one accountable team.
Can you support our practice management and clinical software such as Best Practice, MedicalDirector or Genie?
Yes. Even where another vendor makes the software, we are your single point of contact: you raise the problem with us and we sort it out, working directly with whichever provider is involved, whether that is Best Practice, MedicalDirector, Genie, Zedmed, Cliniko or a dental system like D4W, Praktika or EXACT. Because we run the environment it all sits on and we are technical, we are often best placed to deal with those vendors for you. When you would rather contact them yourself for a setting change or a specific request, that works too. Either way we keep everything around it connected, backed up, secure and available.
How do you keep patient health information safe and meet breach-reporting obligations?
Through enforced sign-in security, modern email and device protection, encrypted records, tracked access, and secure tested backups, monitored around the clock so a break-in is caught early. We lift your security toward recognised standards and help you meet the privacy rules and breach-reporting duties that apply to health data, with the evidence and response plan ready if you ever need it. We do not hold these as accreditations ourselves; we run the controls that get your practice there.
Can you support telehealth and clinicians working remotely?
Yes. We set up secure cloud desktops so clinicians can consult from home or across sites without patient data leaving your control. Telehealth, secure messaging and access to your clinical systems all work the same way they do in the practice, with the same security applied.
Are you Melbourne-based, and do you support practices outside Melbourne?
BaseHost is Melbourne-based, in Brighton, and has supported Australian businesses since 2004, but we support practices and clinics right across Australia. Most work is delivered remotely with 24/7 monitoring and senior-engineer support, and we are on site when hardware, moves or incidents need hands on. Practices interstate get the same team and the same guaranteed response times.
WHAT WE SOLVE FOR HEALTHCARE
IT for clinics, practices and providers that cannot afford downtime.
Clinical software up-time during consulting hours, My Health Record integration where required, Privacy Act and APP compliance documented end to end, secure messaging with the right providers, and clinician-friendly device management that does not get in the way of patient care. We deliver the boring reliability that patient-facing systems require, with documented response paths for the things that cannot wait.
A clinic running on broken IT is a patient-safety issue. We design to that standard, not to the IT budget standard. The monthly report includes uptime on the systems clinicians actually touch (PMS, imaging, secure messaging, e-prescribing) and the few incidents that did happen, with what we changed afterwards.
Healthcare practice or clinic? Free patient-data security check.
30-minute review with a senior engineer. We look at how patient information moves through your practice today, show you where it is exposed, and hand you the findings, whether or not you work with us.
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